The customer can replace the product unit received
within 7 days from the date of delivery and get a replacement unit delivered to
the customer. Replacement can be made if the customer establishes that the
product delivered in defective condition or has a physical damage within 24
hours of receipt of the product Replacement with a fresh box unit can be
provided to the customer if the customer establishes that the product delivered
is not functioning properly within 7 days from the date of delivery. In case of
receipt of damaged or defective items please report the same to our website
support team. The request will, however, be entertained once a Baani Audio
member has checked and determined the same at his own end. This is typically
reported back to the customer within 24 hours of receipt of the products by
Baani Audio. In case you feel that the product received is not as shown on the
site or as per the specifications, you must bring it to the notice of our
website support team within 24 hours of receiving the product. The website
support team after looking into your complaint will take an appropriate
decision. In case of replacement, the whole product package with the product
and its accessories intact will be picked up by the courier boy arranged by us
but charges would be applied on the pickup request.

A product will not be replaced under the
following circumstances:

Please see that no return or refund shall be
provided. However, the customer can replace the product unit received within 7
days from the date of delivery and get a replacement.

Cancellation Policy

We believe in helping our customers as far as
possible, and has therefore a liberal cancellation policy. However, under this
policy:

Cancellations request will not be entertained if the
orders have already been communicated to the customers and they have initiated
the process of shipping them. There is no cancellation of orders placed under
the Same Day Delivery category. No cancellations are entertained for those
products that have been obtained on special occasions. (These are limited
occasion offers and therefore cancellations are not possible.

Delivery of products

Purchases are shipped from our own or third-party
warehouses/ stores or offices from various points in India. Our endeavour is to
make the products reach you within 7-10 Business days from receipt of order and
payment depending on the address for delivery. Order deliveries will be made by
our own staff or third-party courier and logistics companies or Postal Services
usually between 10.30 am – 7 pm Monday –Saturday. Goods will need to be signed
for upon delivery. We take no responsibility for goods signed by an alternative
person other than the person ordering the product at the address indicated at
the time of the order. Since the transactions are authorised by the card
holder, we do not take responsibility for incorrect addresses provided at the
time of placing the order We are not responsible for damage of products after
delivery. All claims, if any, for shortages or damages must be reported to
customer service on the day of delivery through the contact us page on the web
store. Also, the said shortage of goods needs be highlighted and signed on the
Proof of delivery copy and returned to the delivery person. In case your order
has not been delivered but is reflecting “Delivered” on the tracker, please
highlight it within 24 hours or else we will not be able to
process your request.